FAQs

Unfortunately, we're unable to change or update orders once they have been placed. When an order is submitted, it's immediately sent to our logistics team in another location, who then pick the orders and dispatch them promptly to get your bars to you as quickly as possible. If you need further assistance, please reach out to our Miracle Workers via hello@ethique.com.

If you've entered an incorrect shipping address, please contact us at hello@ethique.com as soon as possible. Our warehouse teams work quickly to process and ship your order, and once an order has been shipped, we're unable to update the address.

Orders are shipped in home-compostable cardboard boxes with paper tape, and paper 'bubble wrap' which you can repurpose, recycle, or pop in your home compost or garden to break down. The shipping labels are not home compostable. Please check with your local governing body for the appropriate way to dispose or recycle these items.

Tracked courier (urban and rural) is $4 NZD, and orders over $50 NZD (excluding gift vouchers) receive free shipping! The order value for free shipping is the cart price after voucher codes/discounts are applied.
Join our Ethique Rewards program to access to lower free shipping thresholds and/or free shipping!

We ship in Aotearoa (New Zealand) via ethique.co.nz. To ship to Australia visit ethique.com.au, for the UK visit ethique.co.uk and for the US and Canada visit ethique.com.

Orders placed on ethique.co.nz are shipped from our Auckland based warehouse.

Our standard processing time is 2 business days, however during busy promotional periods this can take longer. Our warehouse team takes a break from picking & packing orders on the weekend, so orders placed after 9am Friday may not start processing until the following Monday.

Once picked up by NZ Post, parcels will be delivered within 1-2 business days. Rural deliveries may take an additional 1-2 days. Learn more about any NZ Post delays, disruptions and service updates affecting domestic deliveries here.

If you originally checked out as a guest, you can still activate your account and retrieve rewards associated with your order!

In order to activate your account please select the "sign up" option on the login page and create an account with the same email used on your original order.

Once the account is activated, you will be able to view all the information related to any orders associated with that email.

To update or change your email address please contact us at hello@ethique.com

We sure do! Check out our Ethique Reward program to learn more!

If you've already created an account, and using that same email address, you don’t need to sign in to earn points. If you've placed an order using a different email address, please reach out to our Miracle Workers via hello@ethique.com for more assistance.

There are heaps of ways to earn points! Check out our Ethique Reward program to learn more!

Log into your account to check your points balance. If you have any questions regarding your points, please reach out to our Miracle Workers via hello@ethique.com

Check out our Ethique Reward program to learn more!

Once earned, points don't expire. Check out our Ethique Reward program to learn more!

For express checkout, we offer ShopPay, PayPal, ApplePay and GooglePay. For standard checkout we accept Visa, MasterCard, American Express, UnionPay, PayPal, and Ethique digital gift cards. All transactions processed on ethique.com are secure and encrypted.

You can purchase a digital gift card via our website which will be emailed directly to your inbox. Gift cards are issued in the currency of the region they are purchased in, so can only be redeemed in this same region. If the recipient of the gift card is in a different region, we recommend purchasing the gift card in the region that they are in. Please reach out to our Miracle Workers via hello@ethique.com for more information.

Our digital gift cards don’t expire and can be used multiple times until the balance reaches $0.00. If you'd like to check your gift card balance, please reach out to our Miracle Workers via hello@ethique.com.

Not sure where to start? Take our Hair Quiz, grab one of our minis or trial packs, or let our Miracle Workers help you discover your perfect match via hello@ethique.com.

Every Ethique product has a full list of ingredients on the individual product page. We also have an ingredient glossary! If you're still not sure, or have any questions regarding ingredients, allergies or sensitivities please reach out to our Miracle Workers via hello@ethique.com and we can help you find suitable products!

You can order directly from ethique.co.nz. We ship plastic free from our Auckland warehouse and plant a tree or mangrove for every order made! Check out our forest here! Only orders placed on our ethique website are eligible for our Product Guarantee and Ethique Rewards program.

We also sell in over 6,800 retailers around the world (Please note that available products vary by store and location). Find your local retailers here.

Yes, we do! We’re proud to say that each year we donate 2% of sales to charities, community groups and non-profits that share our values. If this sounds like you, please reach out to our Miracle Workers via hello@ethique.com for more information.

Although we back our bars 100%, we know that trying out solid products can be new and tricky! If you’ve tried a product and didn’t like it, please email our Miracle Workers at hello@ethique.com and we’ll help resolve any issues you are having.

If we can’t resolve the issues with our top tips & tricks, you can return the product(s) to us for a refund of the purchase price. Read more about our Product Quarantee and Returns policy here.