Thanks so much for taking the time to leave your feedback, although I'm so sorry to hear that you haven't had a great experience with our Nourishing Bodywash Concentrate.
May I ask how you made this one up? Some customers prefer to use a whisk or egg beater type utensil to help mix the concentrate together and find they get better results and this helps with reducing clumps!
While our Bodywash Concentrates are designed to be low lather this doesn't leave you less clean. If you'd like to learn more about this, head to: https://ethique.com.au/blogs/science/what-is-soap
As a part of our product guarantee, I'd love to send you out another product of ours - perhaps one of our Soap Bars? If you're interested in this, please flick us an email at firstname.lastname@example.org alongside your delivery details. Alternatively, if you've ordered through our website, I can refund this for you instead - let me know which option you'd prefer 😊