Thank you so much for taking the time to share your feedback, and I'm so sorry to hear about the issues you've had with our Sugarplum!
We do have a product guarantee, and because you didn't love this product, I would be more than happy to provide you with a replacement of another product. Are there any other products that you would be interested in trying? If you're interested in this, can you please email us at email@example.com alongside your delivery details. Alternatively, if you've ordered through our website, I can refund this one for you instead 😊