I've always used their bars, but decided to use this as I always converted the bars to liquid instead. This saves me sooo much time, and still works well! I grabbed this as soon as it came out, and they had an issue at that point with some of the containers spilling during shipping. The customer service was fantastic, and replied very quickly. They said they were working on solutions, and it seems they've found one! Each time I've received since then there have been no spills.