Thanks so much for your review, although I'm sorry to hear that you've had some issues with our Shampoo & Soap Saver Bag.
Thanks for flagging this with us, and I have passed your feedback along to our Product Team. As a part of our product guarantee, I'd love to offer to send you out a replacement of this one (or is there another product you're interested in trying?). If you're interested in this, please flick us an email at firstname.lastname@example.org alongside your delivery details. Alternatively, if you've ordered through our website, I can refund this for you instead - let me know which option you'd prefer 😊